A. Child Lock may be turned on.
TimeSense includes a Child Lock feature that can temporarily limit touch input so children do not accidentally stop the timer or change settings.
If the screen is not responding, please first check whether Child Lock is enabled.
How to check
- Check the gear icon in the top-right corner of the main screen
- If a lock mark appears at the lower-right of the gear icon, Child Lock is enabled
How to turn it off
- Press and hold the gear icon in the top-right corner
- After a few seconds, the settings screen will open
- Select Child Lock from the menu
- Turn Child Lock OFF
Please note
- While Child Lock is enabled, some screen actions are disabled
- This does not mean the app is broken
If it still does not work
If Child Lock is not enabled, or the issue continues after these steps, it may be a device-specific problem. Please contact us by email at hello@syncraft.dev.
- Device model
- OS version
- App version